Returns 2019-12-28T18:24:54+00:00


If you decide you’re unhappy with your purchase you must inform us by email before the return of goods.

Your product is to be returned to Genovate within 30 days unused, and in its original condition.

Items that are not received in a saleable condition will not be refunded in full, and we will charge a 15% (off full item price) handling fee on all returns where the customer is at fault when placing their order.

Your product will be returned to our delivery address at your expense. A full refund will be given less our postage costs unless the product is faulty.

Please return goods in the same condition as received. We request that if you or the carriers open the box to examine the product please do so without damaging the box and packaging or damaging the product in any way. Please, re-package as received in order for us to re-sell the item as


You may cancel your order at any time prior to dispatch by phone (0800 689 0597)  or email ( quoting your order no, name and address.

If the goods have already been dispatched then the customer is responsible for the cost of the return of the goods unless otherwise agreed by Genovate.

Genovate will refund all customers within 30 days from the date of cancellation.

Faulty Goods

All goods must be checked by the customer on the day of delivery for faults or delivery damage. If goods are received faulty or reach you in an unsatisfactory condition, you must notify Genovate within 7 days of receiving the goods and we will arrange to have the goods exchanged

Contact Us

If you have any questions on how to return your item to us, please call or email us at 0800 689 0597 or